Return & Refund Policy

At Erefrigo, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase or order number is required

Non-Defective Returns

If you change your mind or ordered the wrong item, you may still request a return within the return period.

Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately with:

• Your order number
• Description of the issue
• Photos of the item (if applicable)

Once reviewed, we may offer a replacement, exchange, or full refund.

Refund Process

After receiving and inspecting your return:

• You will receive a confirmation email
• Approved refunds are issued to the original payment method
• Refund processing may take 5–10 business days depending on your bank or payment provider

Contact Information

Erefrigo
Email: info@erefrigo.shop
Phone: +1 (512) 270-9224

Address:
55 E 10th St
New York, NY 10003
United States